Generally the main reason you cannot access any videos or quizzes is because the class code provided by your teacher is yet to be redeemed on My Study Series. For a step by step process on how to do this, please read our student registration documentation: http://support.mystudyseries.co.nz/article/show/109056-student-registration.
If you have redeemed this code and your teacher has confirmed you are aligned to the class correctly (in their dashboard), there are a few other things that can be tested to determine what is happening and isolate the issue, which is usually a device issue. Please follow these steps in order:
1. Log out and log back in. Log out by clicking on the button at the bottom left hand side of your screen. After this you can log back in.
2. Clear your browser cache. Sometimes your browser can cache content preventing videos from displaying properly. To see how to do this please click here.
3. Try your device connected to a different network. Sometimes different networks can have restrictions or limitations around what can be displayed. Trying from a home wifi network or when connected to cellular data will sometimes resolve the issue.
4. Try using a different device. Some devices (particularly school devices) have trouble displaying iframes which is the way our videos are embedded.
As long as you are correctly aligned to your class via a successful code redemption, one of the three steps above will normal resolve this issue. If not, please get in touch with support and include a screen recording of the issue at hand.